PLEASE NOTE- heavy/bulky items do not qualify for free shipping. We will invoice you separately for shipping costs and we will endeavour to find you the best rate possible. You are welcome to get in touch with us prior to purchasing to receive a shipping quote.
The Cuckoo's Nest uses Australia Post and Sendle to ship goods Australia wide. Please make sure the address is correct and add any delivery instructions. We are unable to change address once item has been shipped.
Orders received after 5pm will be processed within 2 business day. Shipping charges for your order will be calculated and displayed at checkout.
We offer trackable shipping however we do not include insurance or signature on delivery unless specified. Insurance is optional and an additional cost so please advise if you require insurance and we can quote you on cost. We take no responsibilty for goods lost or damaged in transit but we will do our best to follow up on an issues.
INSTORE LOCAL PICK UP
We offer free local pick up from our Bicton Store Monday to Friday 9.30-5.00 PM and Saturday 9.30-4.30PM
Choose CLICK AND COLLECT on checkout.
Choose CLICK AND COLLECT on checkout and add your address in the delivery instructions box or call us on 0420 545 415 to organise.
We offer free shipping from time to time on goods purchased over certain values. Shipping is offered free on total combined order. Free shippping does not apply to split orders or bulky items.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@thecuckoosnest.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@thecuckoosnest.com.au
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Cuckoo's Nest Children's Retail Store’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘The Cuckoo's Nest Children's Retail Store’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Shop 9, Hawaiian's Melville, 380 Canning Highway Bicton WA 6157. Our ABN is 48 845 123 871. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Detailed information on the processing of Personal Data
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at info@thecuckoosnest.com.au or at Shop 9, Hawaiian's Melville, 380 Canning Highway, Bicton 6157. We will promptly correct any information found to be incorrect.
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